Recover
Care navigation built for the people who can’t afford to be sidelined
Recover gets injured members to the right care faster. Every member has a dedicated navigator coordinating the details, removing delays, and guiding them every step of the way back to work.
- A dedicated navigator, from injury to return to work
- 30% faster return to duty, less overtime and backfill
- Clear visibility into every recovery
Proof, not promises
Better recovery outcomes, backed by results
0+
Net Promoter Score
Source: Ready Rebound, 2025
Up to
0%
faster recovery
Source: ECG Management Consultants, 2025
Up to
0%
faster appointment scheduling
Source: ECG Management Consultants, 2025
$0M+
labor costs saved in 2025
Source: Ready Rebound, 2026
0K+
overtime shifts saved in 2025
Source: Ready Rebound, 2026
Before and after
What slows recovery and drives up costs
Before
- Members wait weeks or months to see the right specialist
- Staffing pressure grows when injured members are sidelined longer than necessary
- HR spends valuable time tracking down clinics and employees for routine status updates
- Overtime and backfill costs increase as claims and recovery timelines extend
- Injured members can feel unsupported and disconnected while navigating a complex recovery process
With Recover
- Members get to the right specialist in days, not months
- Members return to full duty sooner, helping teams maintain staffing and operational readiness
- Status updates are delivered proactively, eliminating the need for manual follow-up
- Shorter claim durations help reduce overtime and backfill costs
- Every member has a dedicated Navigator providing personalized support throughout their entire recovery journey
Recovery length
Recover up to 12 weeks faster
Standard treatment
30%faster
What you get
Hands-on support throughout the recovery process
One dedicated navigator
Certified athletic trainerHands on · 24/7 line
One dedicated navigator
Every injured member gets a consistent point of contact who understands frontline work and stays involved throughout the return-to-work process.
- Certified athletic trainer support
- 24/7 injury-reporting access
- One contact throughout recovery
- Support tailored to first responder and frontline worker demands
Specialist matched · priority access · existing network
Faster access to the right care
Navigators identify the appropriate healthcare provider and coordinate scheduling, helping members access the next stage of their recovery sooner.
- Specialist matching and scheduling
- Priority health provider access
- Existing health insurance network coordination
- Faster appointment coordination
Injury reported
Imaging scheduled
Specialist visit
Coordinating now
Return to duty
HR and Command updated at every step
Every next step coordinated
Navigators coordinate the recovery journey from injury through return to work, keeping care on track and teams informed along the way.
- Appointment and follow-up coordination
- Imaging and specialist coordination
- Clear next-step guidance
- Updates for HR and Command Staff
UP TO30%
Faster recovery
UP TO60%
Faster scheduling
Days to return to duty
Appointment speed, return-to-duty and labor-cost outcomesSource: ECG Management Consultants, 2025
Clear recovery and outcome reporting
Organizations gain clearer visibility into recovery progress, return-to-work timelines, and the program’s broader operational impact.
- Recovery progress tracking
- Return-to-duty visibility
- Appointment-speed reporting
- Recovery and labor-cost outcomes
The path back
How Recover gets members back on track
Report the injury
After a member reports their injury to their employer, they can call our 24/7 injury hotline for a Navigator who assesses their needs and coordinates the appropriate next steps.
Get the right care and stay on track
The navigator gets the member to the right provider in days, then coordinates every appointment and follow-up while keeping the organization informed.
Return to full duty
Once the member completes the recovery and clearance process, the organization receives a clear record of progress, outcomes, and return-to-duty timing.
Care your members can trust
We work within your existing health insurance network and carefully vet providers for quality, expertise, and their ability to provide timely access to care. Ready Rebound does not accept referral fees, and providers do not pay to join our network.
Providers are selected based on quality and performance, ensuring our recommendations remain focused on what is best for the member.
In their words
Why departments trust Recover
“Our employees know that Ready Rebound gets them into specialists who are experienced in treating people in their field of work. If they are hurt at work, they know they will see the right provider and not have to wait and wonder when they can get back to their normal lifestyle.”
Robert WhitakerFire Chief · North Shore Fire Rescue“It's hard to get medical appointments these days, and anything that can help that process to get people back to full strength quicker and more expeditiously, is definitely something that I think is a wonderful thing.”
Mindy WintersCaptain · Madison Police Department“Ready Rebound was the missing piece to the puzzle. It keeps everyone up to date in real time as far as where things are at for that injured employee.”
Sheleen LozaHR Manager · Yuba City Fire Department“Ready Rebound coordinates with our payroll staff and third-party workers' compensation administrator, providing comprehensive and integrated support for injured employees. Their responsiveness and collaboration make them a highly valuable resource for our organization.”
Randy MarkerHR Director · El Paso Fire Department“Our employees definitely feel that Ready Rebound is there for them every step of the way.”
Amanda GainFinance Director · North Shore Fire RescuePractical value from day one
One recovery process. Value across the department.
For the member
A dedicated Navigator who knows each member personally, helps them access care sooner, and supports them throughout their recovery and return to work.
For HR
Reduced administrative follow-up and a more coordinated, supportive recovery experience from day one.
For Command Staff
Crews stay staffed, with clear visibility into every recovery.
For Finance
Shorter claim durations help reduce overtime and backfill costs, with clear data to demonstrate the impact.
What it returns
The return on faster recovery
0-12 weeks
reduction in claim length
0 months
average break-even on investment
$0K
average overtime saved per surgical claim
Ready to improve how your department supports injured members?
See how Recover helps your people return to work sooner, with dedicated support throughout the entire recovery journey.
- Get members to the right care in days, not months
- Keep crews staffed and reduce overtime and backfill
- Give everyone involved a clear view of recovery
FAQ
Frequently asked questions
Everything you need to know about how Recover works alongside your department. Still have questions? Talk to our team.
Care navigation provides personalized guidance to help injured workers access the right care quickly and move confidently through recovery. With Recover, every member is paired with a dedicated Navigator who coordinates access to specialists, manages appointments, and provides ongoing support through their return to full duty.
Nurse case managers generally focus on the clinical and administrative progress of a claim. Recover adds hands-on member advocacy, provider coordination, and support tailored to the demands of frontline work. The services can work alongside one another depending on the department’s program.
No. Recover navigates, it does not diagnose or treat. Health providers deliver the care. Our navigators make sure the member gets to that care quickly, understands each step, and stays on track through return to duty.
Yes. Recover works within your existing provider network and alongside your TPA, adding personalized care navigation and advocacy to create a better member experience while providing your organization with greater visibility throughout the recovery process.